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SocialSoftech
IT

Privacy

Privacy Policy

Last updated:

This privacy policy describes how SocialSoftech processes personal data in connection with the socialsoftech.it website, contact forms and mobile applications distributed on Google Play Store and other stores (collectively, the "Services"). Processing is carried out in compliance with Regulation (EU) 2016/679 ("GDPR") and applicable national implementing legislation.

1. Data controller

The data controller is SocialSoftech, with registered office at Via M. Teresa 8, 10064 Pinerolo (TO), Italy, VAT No. 09782080015.

For any privacy-related request, please contact us at info@socialsoftech.it.

2. Scope

This policy applies to all Services provided by SocialSoftech. Individual mobile applications may collect different categories of data depending on implemented features (e.g. analytics, advertising, game progress storage). Where app-specific information applies, it may be provided within the app or in a dedicated addendum, without prejudice to this policy.

3. Types of data processed

Depending on the Service used, we may process the following categories of data:

  • Identification and contact data: name, company name, email address, phone number, message submitted via contact form.
  • Technical browsing data (website): IP address, browser type, operating system, pages visited, date and time of access, referrer.
  • Device and app data (mobile applications): device model, operating system, app version, technical identifiers (e.g. Android Advertising ID, Installation ID), language and relevant system settings.
  • Usage and performance data: interaction events with the app or website, sessions, crash logs, error reports and performance metrics.
  • Advertising and monetisation data: ad preferences, ad interactions, data required to serve advertising and measure campaigns, where the user has given consent where required.
  • Game and progress data: scores, levels, in-app preferences and other data stored locally or in the cloud, where provided by the application.

4. Purposes and legal basis

We process personal data for the purposes below, each supported by a legal basis under Article 6 GDPR:

Provision of Services

  • Website operation and handling of contact form requests.
  • Operation, maintenance and improvement of mobile applications.
  • Legal basis: performance of pre-contractual or contractual measures (Art. 6(1)(b)) and, where applicable, legitimate interest (Art. 6(1)(f)).

Analytics and software quality

  • Aggregated usage analysis, crash detection, UX and stability optimisation.
  • Legal basis: consent where required (Art. 6(1)(a)); alternatively, legitimate interest in improving the Services (Art. 6(1)(f)), subject to user preferences and device settings.

Advertising and monetisation (mobile apps)

  • Display of advertisements, effectiveness measurement, frequency capping, fraud prevention.
  • Legal basis: consent where required by applicable law and Google Play policies (Art. 6(1)(a)); without consent, only non-personalised ads may be served where permitted.

Security, compliance and legal protection

  • Abuse prevention, infrastructure protection, complaint handling and legal compliance.
  • Legal basis: legitimate interest (Art. 6(1)(f)) and legal obligation (Art. 6(1)(c)).

User communications

  • Responses to information requests, technical support and communications strictly related to the Services.
  • Legal basis: pre-contractual/contractual performance (Art. 6(1)(b)) or consent (Art. 6(1)(a)) for optional communications.

5. Cookies and similar technologies (website)

The website may use technical cookies necessary for operation and, where required, cookies or similar technologies for analytics or preference purposes, subject to consent. Cookie choices can be managed through browser settings. Disabling technical cookies may affect some functionality.

The contact form uses FormSubmit to deliver requests: data entered is transmitted to that provider solely for email delivery to the controller.

6. Mobile applications (Google Play and other stores)

Our applications may request device permissions strictly necessary for offered features (e.g. network access, local storage, notifications). Permissions are requested transparently by the operating system; users may revoke them in device settings.

Apps may integrate third-party SDKs for analytics, crash reporting, update distribution and advertising (e.g. Google Play Services, Firebase, Google AdMob or equivalent ad partners). Such providers may process data as processors or, for certain activities, independent controllers, according to their respective policies.

On Android, users can limit or disable ad personalisation in Google device settings ("Ads" / opt out of ad personalisation) and reset the Advertising ID.

7. Recipients

Data may be disclosed, where necessary, to:

  • Hosting, cloud infrastructure and email service providers.
  • Providers of form, analytics, crash reporting and advertising services.
  • Google LLC and affiliates (Google Play, Google Play Services, Firebase, AdMob), for app distribution and related services.
  • Professional advisers, competent authorities and parties where disclosure is required by law.

8. Transfers outside the EEA

Some providers (in particular Google group companies based in the USA) may process data outside the European Economic Area. Such transfers comply with the GDPR, for example through adequacy decisions, Standard Contractual Clauses approved by the European Commission or other instruments under Articles 44–49 GDPR. A copy of applicable safeguards may be requested by contacting the controller.

9. Retention period

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless longer retention is required by law.

  • Contact form requests: up to 24 months from closure of the conversation, unless otherwise required.
  • Website technical logs: limited period, generally not exceeding 12 months.
  • Analytics and crash data: according to respective provider policies and, where possible, in aggregated or pseudonymised form.
  • Advertising data: according to partner terms and user consent choices.
  • Local game data: until app uninstallation or explicit deletion by the user, unless cloud backup is explicitly enabled.

10. Your rights

As a data subject, you may request from the controller, where applicable under the GDPR:

  • Access to personal data and a copy (Art. 15).
  • Rectification of inaccurate data (Art. 16).
  • Erasure ("right to be forgotten") where applicable (Art. 17).
  • Restriction of processing (Art. 18).
  • Data portability where applicable (Art. 20).
  • Objection to processing based on legitimate interest (Art. 21).
  • Withdrawal of consent at any time, without affecting the lawfulness of processing based on consent before withdrawal (Art. 7(3)).

To exercise your rights, email info@socialsoftech.it indicating the relevant app or Service. We will respond within one month, extendable by a further two months in complex cases, as provided under Art. 12 GDPR.

You also have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali, www.garanteprivacy.it) or the supervisory authority of your Member State of residence or habitual workplace.

11. Children

SocialSoftech Services are not directed at children under 16. We do not knowingly collect personal data from children under 16 without verifiable parental consent where required. If you believe a child has provided us with personal data, please contact us and we will delete it as required by law.

Applications published on Google Play are classified according to Google policies and applicable rules on protection of minors.

12. Security measures

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction or alteration, including encrypted connections (HTTPS), access controls and selection of industry-standard providers. However, no electronic transmission or storage system can guarantee absolute security.

13. Mandatory or optional data

Providing data marked as mandatory in the contact form is required to handle your request. Failure to provide such data prevents submission. For mobile apps, some processing (e.g. personalised advertising) is optional and subject to consent where required; basic app use may continue with limited functionality where technically possible.

14. Changes to this policy

We may update this policy to reflect regulatory, technical or organisational changes. The updated version will be published on this page with the last updated date. Where substantial changes affect consent-based processing, we will request new consent where necessary.

15. Contact

SocialSoftech · Via M. Teresa 8, 10064 Pinerolo (TO), Italy · VAT No. 09782080015 · info@socialsoftech.it